Generate an Awaab's Law Compliance Checklist — Free Checklist for Housing Officers

Record when and how the hazard was reported (phone, email, portal, in-person).

Classify the hazard to determine which deadlines apply.

Verify you have the correct property and tenant details for the case.

Confirm receipt of the report to the tenant in writing.

Emergency hazards (e.g. dangerous electrical faults, major leaks) require investigation and action within 24 hours.

Book the inspection so it completes within 10 working days of the report date.

Attend the property, document the hazard, take photos if applicable.

Significant hazards trigger the make-safe and supplementary timescales.

Send the tenant a written summary of the investigation and findings.

Attach all evidence (photos, reports, notes) to the case for audit purposes.

Identify exactly what work is needed to make the property safe.

Commission the repair work and confirm the timeline.

The property must be made safe within 5 working days of the investigation concluding.

Log the completion date, what was done, and who did the work.

Inform the tenant in writing that the immediate hazard has been addressed.

Determine what longer-term work is needed to prevent recurrence.

E.g. contacting contractors, ordering materials, arranging access.

Hard deadline — all supplementary work must physically begin on-site within 12 weeks of the investigation.

Record the completion date and confirm with the tenant.

Confirm every statutory deadline was met. If any was missed, document the reason and the steps taken to resolve the delay.

Report date, investigation, safety works, supplementary works — all with dates.

Ensure the case file contains all supporting documents.

If the tenant confirms the issue is resolved, record it. This strengthens the audit trail.

Update your records so the case no longer appears as open.